Home News Tesla is addressing its repair service challenges by doubling capacity in 2019

Tesla is addressing its repair service challenges by doubling capacity in 2019

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As Tesla heads towards the market with vehicles such as the Model 3 car and the coming Model Y SUV, the challenges of encouraging an ever-growing fleet is growing increasingly more clear. Over the past month Tesla owners, including influencers with substantial followings on media, have caused the issue of the company’s car service issues. In its Update Letter and earnings telephone, the car manufacturer provided some insights.

Tesla said that it is currently working 378 service centers across the world by the end of the fifth quarter, with 300 of the websites being located out of CA. Augmenting this service system is a fleet of 411 service vehicles. Even though this may seem enough to provide support to the firm ’s Model S and Model X, these websites are quickly showing inadequate when confronted with the firm ’s rising sales and its ever-growing Model 3 fleet.

In 2018, by way of instance, Tesla delivered 245,240 vehicles around then world. This calendar year, Tesla noted in its shareholder letter that it intends to improve automobile deliveries to 360,000 to 400,000 worldwide — a rise of 45% to 65% compared to 2018’s record-breaking numbers. There is a demand for Tesla to make certain that its support capabilities are enough to support the firm number of vehicles s growing. 

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During the earnings telephone, Tesla noted that it would be rolling out vast improvements for its components distribution systems. Elon Musk included that Tesla’s strategies for servicing vehicles have been pretty inadequate, at one stage reluctantly describing the coverages as “boneheaded. ” Musk also noticed that a number of its support processes were “super idiotic,” referring to some platform where a component made in China gets shipped to the US, only to be sent back to China in which they had been ordered.

“We’re improving parts distribution. I think we made a tactical mistake about not having support components located at our distribution centers. We had them in parts distribution warehouses which basically meant it was not possible to have a quick turnaround service on your car since the car would arrive in, then the components would be asked (before) they come to the support center. Fundamentally, for even for a fix, it could take.

“We’re planning to move to stocking all of common parts at the service centersit ’s potential to get your vehicle service in maybe 15 minutes or 20. Lightning fast. It’s also gonna make sense for our support centers to perform bodywork that is basic it makes sense to pre-stock the attribute in the typical colours, or basically if all you want to do is replace a rear or front attribute. So if you don’t have (an) unusual color, we could literally change out your attribute in 15-20 seconds, and now there ’s none of this like weeks at a body shop stuff. ”

One thing that the business highlighted from the sales call was the possibility of its Tesla Rangers support, which sends offices or ’ houses to mechanisms to customers to fix cars. Considering that the Rangers could tackle approximately 80% of repairs required to get Tesla’s cars, a serious ramp of the service would result s automobile support systems.

In its Q4 2018 Update Letter, the business noted that its centers would be moving to two-shift operations in order to double the potential of a website. Improvements to the Tesla program are expected to earn scheduling support an affair that was easy and easy. These initiatives are expected to permit the car maker to enhance its capacities.

Tesla’s areas for improvement in its support techniques appear to be a prominent subject for Elon Musk. In the past year’s Annual Shareholder Meeting, Musk declared that Tesla is opening in-house body shops to decrease the time it requires for automobiles to be repaired. Tesla finally launched several fix centers across the United States, along with the reception in the community has been positive. Model 3 owner and YouTube influencer Kim of Like Tesla, for one, shared her expertise with a few of the firm ’s in-house body shops, which managed to finish the repairs to her damaged automobile in one day.

The post Tesla is addressing its repair support challenges by decreasing capacity in 2019 appeared first on TESLARATI.com.

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