Elon Musk’s electric automobile company Tesla is on the hunt for a ‘specialist’ to deal with ‘social media escalations directed in the CEO’.
Whether for his billionaire status, contentious comments or out-of-this-world thoughts, Elon Musk is frequently a goal for criticism and trolling on social networking.
The CEO is outspoken online and frequently responds to followers asking questions or according to his activities, but a brand new project opportunity at Tesla suggests he’s currently searching for somebody else to manage the internet attention that gets thrown his way.
Titled ‘Energy Customer Support Specialist’, the role involves managing a ‘variety of customer issues while delivering world class client service’.
The ad continues:
The use of a professional will be to resolve or escalate complaints via appropriate channels and speech social networking escalations directed in the CEO [Musk] with critical thinking.
Though it may be tempting to fight fire with fire, Tesla request that the individual who takes on the job will be in a position to ‘maintain a degree of professionalism that exceeds our customer’s expectations’ — therefore if you’re planning on hitting back at trolls using a barrage of swear words and ‘your mum’ jokes, then this probably isn’t your task for you.
Countless anon/troll/bot accounts suddenly on the attack. Interesting.
— Elon Musk (@elonmusk) December 29, 2019
Requirements and qualifications to develop into the Energy Customer Support Specialist include experience in a call centre, the ability to think outside the box and a team player attitude. A salary range for your position is not displayed, however, the job is remote and full-time. Apparently, defending Musk is still something that takes a whole lot of commitment.
Responsibilities include providing ‘excellent customer service that is centered on the individual as well as the solution’, as well as ‘assert [ing] and follow[ing] via on ongoing customer issues until problem is resolved’.
Though Musk is frequently targeted for his personal remarks, Tesla has also attracted criticisms previously for its lack of quality control concerning its automobiles and client services.
Both the company and Musk proved widely acclaimed in 2019 for the unveiling of their not-so-shatterproof Cybertruck, and only last week it needed to remember tens of thousands of cars because of faulty displays.
The chance to field the barrage of social media comes following reports last year that Tesla had dissolved its whole PR department; the section of the business which generally deals with communications and standing.
In October, Electrek reported that a source from the company confirmed the news, saying: ‘We no longer have a PR Team. ’ The confirmation came after weeks of unanswered press queries.
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